Terms and Conditions


www.jeenaa.co.uk (the "Website") is owned and operated by Jeenaa Ltd ("Jeenaa/our/we/us"). If you have any questions regarding the Website or these terms and conditions, or in the unlikely event that you have any complaints about any product(s) purchased from the Website, you can contact us at:

Jeenaa Ltd, 48 Lydford Road, Leicester, LE4 9FA, United Kingdom 


Registered in England and Wales under company number 11853521

VAT number - 344 4791 83


In these Terms and Conditions “Jeenaa”, “we” or “us”, “jeenaa.co.uk” means Jeenaa Ltd. “You” means the person using our website www.jeenaa.co.uk (our site), whether as a guest or a registered user and/or buying a product(s) from Jeenaa.

Terms and conditions

The terms and conditions set out in this document tell you the terms of use on which you may make use of our website www.jeenaa.co.uk (our site) including the sale of goods to you, whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms and conditions carefully before you start to use our site or buy any product(s) from our site, as these will apply to your use of our site and any such purchases. We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept these terms and conditions and that you agree to comply with them.

If you do not agree to these terms and conditions, you must not use our site. In addition, you must be eighteen years old and over to use this site. If you are under eighteen years old, then you are only permitted to use this site with the agreement of, and under the supervision of a parent or guardian.


Any discount may not be used in conjunction with any other offer or code and may be withdrawn at any time.

Registration and Privacy Policy

In order to make use of certain services or features made available on our Site you may need to register. Information you provide about yourself in the course of such registration must be true, accurate, current and complete. Please notify us at info@jeeenaa.co.uk if the information provided to us should change.

Please see our Privacy Policy for information about how we use any personal data we collect from you, or that you provide to us. By using our site, you consent to such use.

Changes to these terms

We may revise these terms at any time by amending this page.

Every time you wish to order products from Jeenaa, please check the terms set out on this page to take notice of and understand any changes we have made, as they are binding on you.

Changes to our site

We may update our site from time to time and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site. 

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. 


All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

Once you have made your choice and your order has been placed, you will receive an email acknowledging details of your order (confirmation email). This email is not an acceptance of your order but rather a confirmation that we have received your order. If we are unable to fulfill your order, we shall notify you via email within 24hrs.

Unless you cancel your order, within 15 minutes of ordering, acceptance of your order and completion of the contract between you and Jeenaa will be completed when we email you to confirm the goods have been dispatched. The contract of sale is concluded in Leicester, United Kingdom and the language of the contract is English.

We reserve the right not to accept an order(s) at our discretion. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We reserve the right not to accept cancellations after 15 minutes of placing the order. 


All Products are subject to availability. The images of the products of our sites are for illustration only. While we have made every effort to display colours accurately in these images, the products may vary slightly from those images.

We reserve the right to change the prices on products displayed on the website at any time and without notice to you.  The price payable for a product on our website will be the price shown at the time you place your order except where the price displayed was obviously and unmistakably incorrect.


We accept payment through Visa, MasterCard credit, debit cards, Google Pay, Apple Pay, PayPal and payment service provides - Klarna and Clearpay. The charges for the products to be purchased are set out in the confirmation email. Payment for the products and any applicable delivery charges are to be made in advance. Your account will be charged automatically when you place your order. If for any reason we are unable to fulfil your order, a full refund will be given. All payments are taken in pounds sterling (£).

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.


We hold responsibility of the goods until they are handed over to the delivery service. Please take care to ensure that the delivery address details are provided correctly as we will not be responsible for the goods once they have been dispatched and/or delivered to the address specified on the order.

We aim to dispatch all UK orders within 24hrs, dependent on stock, with delivery taking place within 1 to 3 working days (duration varies for orders outside the UK). Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

Please kindly note – the expected delivery times are not guaranteed. On rare occasions, delivery can take longer than anticipated. This is beyond our control. Order cancellation nor refund request will not be accepted due to delayed delivery.

Please see our Delivery and Returns page for more information.

In the case of missed delivery, we aim to inform the customer of missed delivery by sharing tracking details to allow the customer to rearrange delivery or collection. If missed delivery is not actioned by the customer, we hold the right to recover delivery costs (£6.00 - UK, £16.00 - EU & £18.00 for worldwide) once the parcel is returned to us by the delivery service, due to the customer failing to collect or rearrange delivery; includes customer refusing to accept delivery due to additional costs in the form of custom taxes/duties. The same charge(s) applies if the customer has provided incorrect delivery address/information. We are happy to rearrange delivery, with support of a delivery contribution. 

Returns and Exchanges

Any item purchased must be returned within 14 days of delivery, applicable to full-price item(s) only; otherwise a cost of £3.00. We offer free returns for UK orders only. Item(s) must be returned in its original condition, unused and undamaged, with all original packaging. You must request for your Returns Label by emailing info@jeenaa.co.uk and quoting your order number. Please note the Return Label will require printing. 

Any item that is returned damaged and/or not in compliance with these provisions will incur a charge, as relevant. In case of dispute, we recommend you retain proof of sending. We will send you an email to confirm receipt once we have received the returned goods at our company address. Items returned to us are sent at your own cost and risk. We cannot be held liable for any goods lost in transit.

Once we have received your returned order, we will check it and if it can be accepted as a return then we will issue you a gift card for the value of your order, with the expiry date of 12 months. In the case of a £3.00 return cost, this cost will be deducted from the gift card value. 

Please note items from clearance cannot be returned; same applies to item(s) listed as non-refundable. 

Please see our Delivery and Returns page for further information on returns and exchanges.

Additional Charges

Please note all purchases entering a foreign location (outside of United Kingdom) may be subject to customs inspection and the assessment of taxes and duties in accordance with local regulations. We are not able to determine these costs at checkout.

Any additional charges charged or collected by external parties cannot be refunded in any form by us. Please check with your local authorities on your tax responsibilities and rights.

If taxes and/or duties are incurred and if you refuse to accept delivery of the shipment, you shall be responsible for payment of all return charges, inclusive of any return taxes and/or duties incurred. These charges will be deducted from the initial payment before a refund will be issued.

In the event that taxes and/or duties are incurred in any shipment and where our assigned delivery agent pays such taxes and/or duties on your behalf, you shall be liable to pay the tax and/or duties amount to the delivery agent upon receipt of the shipment.

The sender shall be responsible for all taxes and/or duties imposed by the customs authorities for any returns of goods to us (Jeenaa).

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved and none of this material may be reproduced or distributed without our written permission.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

If you have a valid claim arising from a defect in the quality or condition of goods purchased from us, we shall exchange such item and will cover the cost of delivery and return. In the event that there is no stock availability we will refund you the purchase price after return of the defective item to us.

Nothing in these terms and conditions excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms that may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.

We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as an endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.


We do not guarantee that our site will be secure or free from bugs or viruses, although we intend to take the right measures to prevent this.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our site other than that set out above, please contact info@jeenaa.co.uk.

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. 

We have no control over the contents of those sites or resources.

Applicable law

These terms and conditions, their use, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

Contact us

To contact us, please email info@jeenaa.co.uk.

Thank you for visiting our site.

Last Updated – 13.10.20.