Please kindly note dispatch & customer service is delayed due to exciting changes, inc new warehouse to better your Jeenaa experience.
Free UK delivery on all orders over £95.
Our UK orders are delivered with Royal Mail - Tracked 48hrs.
Free delivery on all EU orders over £35.
Our EU orders are delivered by Royal Mail - International Tracked delivery with the aim of delivering to you within 5 - 15 working days.
Please note customs tax may be charged for orders outside the UK.
Delivery costs £16.50. Free delivery for orders over £150.*
Orders are delivered by Royal Mail - International Tracked with the aim of delivering to you within 5 - 10 working days.
Delivery costs £12.50. Free delivery for orders over £150.*
Orders are delivered by Royal Mail - International Tracked with the aim of delivering to you within 10 working days.
REST OF THE WORLD
Delivery for Rest of the World costs £12.50. Orders over £150 classify for FREE delivery.
Orders to Rest of the World are delivered by Royal Mail - International Tracked with the aim of delivering to you within 10 to 15 working days.
Please kindly note - delivery costs involve courier service only.
Shipping dates on Pre-Order items are estimates only. Items are not guaranteed to ship on the date listed - delay up to 2-3 weeks can take place.
Not pleased with your order?
That’s OK – we offer free returns on full-price item(s) - applicable to UK only, subject to terms and conditions. You must arrange your order within 14 days of delivery. The order must be returned in its complete original packaging, with the bag being unused.
To request a return, simply contact firstname.lastname@example.org and share your order number, contact details and reason(s) for returning your order. We will then email you a Return Label and you can visit your local Post Office to return your order.
Once we have received your returned order, we will check it and if it can be accepted as a return then we will issue your gift card for the value of your order, with an expiry date of 12 months.
Please note items from clearance or listed as non-refundable cannot be returned.